Discount Rugs UK is a trading name of ‘Ara Flooring Solutions Ltd’.
Ara Flooring Solutions Ltd (and it’s trading brands) have made every effort to ensure that the information and content of our websites are accurate and up to date. We cannot be held liable for any errors, omissions or changes in price. All products are subject to availability. All images on the website are for illustration purposes only and are intended to give a general guide of how the product may look. The actual product may differ slightly to that in the illustration.
Orders
All orders must be paid for in full before they will be dispatched by us or ordered from the manufacturer.
1.1 Delivery Information
All orders are processed and shipped in the order that they are received. Standard delivery time is 3 to 5 working days. Delivery times may increase around holidays and peak shipping seasons Although we will make every effort to amend mistaken delivery addresses after the order has been placed, we cannot be held responsible for late deliveries if the incorrect address has been specified in the checkout by the customer. If the parcel must then be forwarded to a new address, we reserve the right to charge re-delivery / forwarding fees for this service if necessary and also reserve the right to deduct any such fees from any refund given should the order be subsequently cancelled.
1.2 Delivery – How are your items delivered?
Rugs are dispatched with 3rd party couriers
1.3 Offshore / Remote Locations
Please note we do not currently deliver to most offshore or remote locations, including Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland. We reserve the right to cancel any order that is to be delivered in any of these locations. If delivery is available, we will usually add an additional surcharge for this service. Please note: collections from these locations in the event of an order cancellation are also subject to additional charges which will be chargeable prior to delivery or deductible from any associated refunds on cancellation / order amendment.
1.4 Delivery Times and Delivery Delays –
The 3rd Party Courier responsible for delivery, will try where possible to deliver on the time and date selected by the customer. In the event that special instructions are given by telephone or e-mail during or after the order has been placed, please be aware that Ara Flooring Solutions Ltd will not entertain any claim for compensation because of a late delivery, which is due to a third party carrier and is out of our control. Special instructions are a non-guaranteed request and are carried out at the carrier’s discretion. Any claims of this nature should be taken up directly with the carrie
1.5 Cancellation & Refusal
When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can’t get hold of the item you need. In the event of these circumstances we will refund you any price you’ve paid to us. Please note that we reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.
If the Rug is not suitable, it can be returned to us within 30 days or receipt, for a full refund. Please ensure the goods are packaged suitably and that is unused and in perfect condition for re-sale.
1.6 Material Characteristics
Different flooring types can have inherent characteristics that can affect their appearance. Customer’s are responsible for completing their own research for pros and cons of different flooring types.
Pile reversal/shading. – Pile reversal is a phenomenon that can appear in any cut pile rug. It’s occurrence is random and its causes are largely unexplained. A cut pile rug that is shaded will show areas lighter and darker than the surrounding cut pile. Despite extensive research and development of methods and techniques to minimise the occurrence of pile reversal, the characteristic is not predictable. Consumers should consider the possibility it may occur when buying a cut pile rug.
2.1 The Consumer Contracts Regulations 2013
You have a right to cancel your order (prior to shipment, see cancellation terms below) for any item purchased on this website, for a full refund. However, if an order has already been shipped and has left our possession, we will require you to pay the associated costs of returning the item to us before we will refund the purchase. If it has arrived with the customer, it is then the customers responsibility to arrange and pay for shipping it back to us.
For orders placed online, with no face-to face sales contact, You have 14 statutory working days starting from the working day after you have received your order, to request a cancellation and return of a product to us. Ara Flooring Solutions Ltd extend this return period to 30 days to return it to us after informing us of your desire to return it. A full refund will be issued once we have returned the goods and inspected them to ensure they have been returned in an undamaged, resalable condition. Please note that exceptions apply where the product has been bespoke cut. Cancellations may be refused under certain conditions, or a re-stocking fee charged. All returned products must be unused and in suitable packaging
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2.2 Order Cancellations and Refused Deliveries
You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Ara Flooring Solutions Ltd. Any unpaid freight charges will be deducted from your refund (see ‘Distance Selling Regulations’ above). If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery will not fit through any doors or stairwells and the product is subsequently returned or refused, you are responsible for all outward and return carriage costs.
2.3 Restricted Access and Delivery Terms
Due to the size of some delivery vehicles, any carriers delivering on our behalf must be informed of any restrictions regarding access for the delivering vehicles. This includes (but is not limited to); steps, any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Ara Flooring Solutions Ltd will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers were not made aware of any points of issue regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer will be liable for all carriage charges. Due to health & safety regulations, upstairs deliveries are at the carrier’s discretion and are not guaranteed. This includes (but is not limited to) steps that are immediately outside the premises, which couriers are required to climb in order to gain access to the property. Delivery time scales are approximate; often it can be quicker than stated. However, if delivery takes longer than the time stated we will not entertain any claims for compensation. The delivery guides are rough estimates and the time scales are often out of our control. We will endeavour to notify you if delivery is going to take longer than originally expected and all timed delivery charges will be refunded either partially or in full at our discretion should the delivery arrive considerably later than booked.
2.4 Damage in Transit / Shortages
If the parcel(s) you receive have any damage on the exterior packaging you must check the contents and list the damage on the driver’s delivery note, if the words ‘goods delivered in good condition’ are on the delivery form next to your signature they need to be crossed out also. If you are at all worried about the goods being damaged, you must sign for the goods as ‘Damaged’ on receipt. Any damage must be reported as soon as the customer notices it and no later than 30 days of signing for the goods. If someone else is signing on your behalf they must be made aware of the above. This does not affect your statutory rights and in the event of the goods being faulty, they will be repaired or replaced.
2.5 Delivery Arrangements
If you advise us that the order can be left with a neighbour or delivered to an alternative address, the person signing on your behalf must be made aware of our terms above regarding damage in transit and shortages. As carriers and delivery drivers are not under our control, we cannot be held responsible for their actions when delivering and if you encounter any problems they must be taken up directly with the carrier. You can also opt for the order to be left in a ‘secure location’ but only provided that a signed discretionary note is left for the courier to take as proof of delivery. If the order is then left in this location by the delivery driver, and is subsequently stolen, Ara Flooring Solutions Ltd or the carrier cannot be held responsible for following your instructions. We will always endeavour to deliver at a convenient time for you, but we cannot be held responsible for any delays caused due to events that are out of our control.
2.6 Problems With Your Order
As damages can occur in transit and issues can arise to prevent the delivery that are out of our control, we cannot accept any liability for time or financial loss as a result of, for example but not limited to; advanced fitter booking, employment holiday etc. These provisions made are by your choice and at your discretion, but do not affect your statutory rights. We would also advise all customers to check their order in full prior to arranging any additional services or aforementioned costs, as we cannot be held liable for additional costs incurred. If your order is found to be incorrect on delivery or inspection, we will however arrange for a replacement item or refund for any incorrect items at no additional cost to you where possible.